How can I pay?

How do I get your bank details for bank transfer?

Do I have to register with paypal to pay with credit cards?

Is it safe to pay by credit card?

Is there a minimum amount for an order?

My order exceeds 200 but I still want to pay by credit card through paypal.

How much do I pay for shipping?

My friends and me would like to place a bulk order.

Something has come up and I have to delay the payment.

I want to send a gift  what can I do?

I contacted you but I didn't get any reply.

Live chat is not working?

I would like to advertise on twinsonline.eu.

I would like you to sell my products.


How can I pay?

We accept bank transfers and all major credit cards. All payments must be done in euros. Please visit our payment section for more details.

 

How do I get your bank details for bank transfer?

If you choose bank transfer as method of payment, you will receive our bank details by e-mail together with the order confirmation.

 

Do I have to register with paypal to pay with credit cards?

No. It is not necessary to have a paypal account to use your credit card. If you have a paypal account you will be asked to login and continue with the payment. If you have no paypal account you can still proceed securely with payment even without a registration. Once you choose paypal as method of payment, you will be guided step by step throughout the checkout procedure. You can also pay with your credit card through moneybookers.com

 

Is it safe to pay buy credit card?

Yes it is absolutely safe. Your credit card data won't be processed through our site but directly through paypal or moneybookers. Please visit their respective websites for more information on safety systems used. You can also pay by bank transfer which is one of the safest methods possible.

 

Is there a minimum amount for an order?

No. You can even order just one sticker!!! However we suggest multiple purchases to reduce shipping costs. We only have a limit of 200 on paypal orders.

 

My order exceeds 200 euros but I still want to pay by credit card through paypal.

If after browsing through our methods of payment you do not find any other method that suits you and still want to pay through paypal, please contact us with all the details and we can work out a compromise.

 

How much do I pay for shipping?

Shipping costs are calculated automatically by our shopping cart. Visit the shipping section for more information. Should you require a shipping quote for a particular order, just send us an e-mail with all details, ad we will get back to you with a quote.

 

My friends and me would like to place a bulk order.

We offer competitive prices for bulk orders. If you and your friends are planning to purchase new gear, then why not place an order togather. You will get better prices and conditions than when you purchase individually.

 

Something has come up and I have to delay the payment.

Good communication is the basic thing for all online transactions. If due to some problems you have to delay the payment, or you have any other problem, please contact us. You will see that we try to be as helpful as possible

 

I want to send a gift  what can I do?

If you do not have any idea on what to give, you can buy paypal vouchers for the amount of money you wish to spend. However if you already know what to give, just send us an e-mail and we can send directly a gift pack with a personalised card.

 

I contacted you but I didn't get any reply

We reply to all e-mails as quickly as possible. However, it may happen that for any reason, your e-mail didn't get to us, or our reply didn't get to you. If you do not receive a reply within 24h please contact us again. Remember to check your spam folders.

 

Live chat is not working?

You have to disable any popup blockers to be able to use live chat. If live chat is not available you will be redirected to our contacts page where you can contact us by sending us an e-mail. We will reply as soon as possible, usually within a few hours. When live chat is available you will see a green light on live chat logo. Sometimes our operators might be busy giving assistance to other users, in that case you just have to wait in queue. Requests will be handled in the order received.

I would like to advertise on twins-online

If you think that your site is of interest to our clients, please send us an e-mail with your details. If you have a school, travel agency, or any other interesting website, contact us. Advertising is completely free for a limited period of time. Some conditions apply, contact us for more details.

 

I would like you to sell my products.

If you think that our customers would be interested in your product contact us with all the details. We are continuously looking for new innovative products. N.B. we are not interested in reselling used gear.

 

 

 

 

 

 

 

 

 

 

 

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