Disclaimer: When buying from twinsonline.eu you acknowledge and agree that all extreme sports are potentially dangerous. You and others may suffer serious injury. Under no circumstances whatsoever can twinsonline.eu and any of its representatives be held responsible and liable for loss or damage to persons or property. You assume full responsibility for the damages you may cause to yourself or others. Please observe all the safety precautions and ensure that you are riding in conditions you can handle. We strongly recommend the use of a helmet and protective body wear. You also declare that you are over 18 years of age and have fully read and understood this release of liability and the terms and conditions below.

We provide a cooling off period of seven days after the day of receipt of the goods. The purpose of the cooling off period is to allow the consumer the opportunity he would have had in a conventional shop to examine the goods before deciding to buy. A notice of cancellation must be sent by e-mail with all detail describing reason for the cancellation. We offer a refund excluding shipping costs or a replacement with an item of similar value. Returned items must be adequately packed and shipped using a traceable shipping method. The items must be returned in the same exact conditions in which they were sent.  Should the goods be returned with signs of use or any other damage and missing parts we reserve the right to refuse totally or partially a refund/exchange. This also applies if we consider the goods have not been treated in accordance with the instructions provided with them. We will not accept responsibility for lost/damaged parcels or postal charges incurred when returning goods. If all conditions for a refund or an exchange are met we are bound to refund or replace the item within thirty days. Shipping times stated in the shipping section are the ones given by the courier and we are not responsible for any delays. Items are shipped as soon as we receive the payment. All personal data given to us at the moment of purchase will only be used for shipping purposes and will not be published or made available to others. We cannot be held responsible for damage or loss of items during shipping. You can purchase an optional insurance for your order. Insurance claims are handled by the courier. Not all our items are covered by warranty please refer to the items' description. If you need to make a warranty claim you must present us detailed photos and description of the damage. We will forward all information to the supplier or manufacturer which reserves the right to decide whether the particular case meets all conditions for a warranty claim. If the claim is accepted we will deal with the claim as instructed by the manufacturer or supplier. We reserve the right to modify conditions and prices at any given time.